Refund of your ticket

* All fields marked with an asterisk (*) are mandatory

Please note: once the form is submitted, you confirm to cancel the entire booking and you do not wish to use the ticket(s) anymore.

In the reason of refund according to ticket conditions, refund fee will be applicable and charged. In addition, administrative fee will also be charged for refund process of each ticket. Refund amount will be credited back to original paid account. For more information, please contact our Sales & Service Centre.

Consumer Protection Law excludes flying tickets from seven-day cooling-off period.

According to Article 19 of the Consumer Protection Law, the international air passenger service is not applicable to the seven-day cooling-off period.

Booking changes and ticket refund or cancellation should apply to procedures decided by the fare rules.

PERSONAL INFORMATION

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{0} is a mandatory field The {0} field must contain at least {1} character(s). The {0} field must contain letters only. Do not use accents or symbols.
{0} is a mandatory field The {0} field must contain at least {1} character(s). The {0} field must contain letters only. Do not use accents or symbols.

{0} is a mandatory field The phone number you entered is invalid. Please change your request. The phone number entered does not contain the correct number of digits required for your country or region - Please modify your entry.

{0} is a mandatory field The phone number you entered is invalid. Please change your request. The phone number entered does not contain the correct number of digits required for your country or region - Please modify your entry.
{0} is a mandatory field The e-mail address entered is incorrect. Please try again.
Incorrect Flying Blue number. Please verify your entry. Incorrect Flying Blue number. Please verify your entry. Please complete this field. Incorrect answer format.

Trip details

{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.
Choose a departure date matching the format dd/mm/yyyy
{0} is a mandatory field The {0} field must not contain spaces, symbols such as *+-/, or special characters. Incorrect format. Please change your entry.

Form of refund

  • In order to process your refund, we require the following details
    {0} is a mandatory field

    Please add file(s) according to the payment method of your ticket(s).

    - By bank transfer: details of the original paid account, including Name of Account Holder, Account Number, Bank Name, branch or sub branch name, and Bank Code.

    - By Alipay:
    ① PC screenshot of Alipay transaction record, including name of the Alipay account holder, product name and paid amount. (Screenshot from Alipay APP is not applicable.)
    ② Alipay account holder’s saving account or debit card account details, including Name of Account Holder, Account Number, Bank Name, branch or sub branch name, and Bank Code.

    - By UnionPay: Refund amount will be credited back to original paid account. File is not required.

    - By credit card (VISA/Mastercard/AMEX/JCB etc): Refund amount will be credited back to original paid account. File is not required.